Privacy Policy

Effective Date: 1 January 2025

This Privacy Policy explains how RadMedia (Pty) Ltd (“RadMedia”, “we”, “our” or “us”) processes personal information. It covers both:

• Website Visitors – individuals who visit our website or submit a meeting request
• Platform Clients and End Users – organizations and individuals interacting with our communication and self-service systems

1. Website Visitors

1.1 What We Collect

If you contact us via our website or request a meeting, we collect your name, email address, and any message you submit.

1.2 How We Use It

This information is used solely to respond to your enquiry. We do not share your information with third parties or use it for unrelated marketing.

1.3 How We Protect It

Your information is stored securely, and access is limited to authorized RadMedia staff.

1.4 Your Rights

You may request access to, correction of, or deletion of your information by contacting us at info@radmedia.co.za.

2. Platform Clients and End Users

2.1 Role as Processor

When providing our platform services to clients, RadMedia acts as a data processor under POPIA, GDPR, and other applicable laws. Our clients are the responsible parties (or data controllers) who determine the purpose and means of processing.

2.2 Types of Personal Information Processed

We process data provided by our clients, which may include:

• Contact information (e.g. phone number, email)
• Account or reference numbers
• Case, transaction, or resolution history
• Communication preferences and engagement logs

2.3 Purpose of Processing

We process data only as instructed by our clients, for purposes including:

• Sending automated notifications triggered by system events
• Providing secure self-service tools for resolution (e.g. payments, uploads)
• Capturing user choices and feedback for client reporting

2.4 Security Measures

We apply strong security practices including:

• Encryption in transit and at rest
• Access control, monitoring, and audit logs
• Client-specific security policies where applicable

2.5 Subprocessors

We use trusted third parties (e.g. cloud infrastructure, messaging gateways, payment providers) to support service delivery. All subprocessors are bound by contract to meet strict confidentiality and security obligations. A list is available upon request.

2.6 Data Retention

We retain personal data only as long as needed to deliver services or as instructed by our clients. Custom deletion and retention schedules are supported on request.

2.7 End User Rights

End Users should contact the relevant client (data controller) to exercise their privacy rights. RadMedia assists clients in responding to these requests where appropriate.

3. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at:

RadMedia (Pty) Ltd
Email: info@radmedia.co.za