Customer Communication Workflows-as-a-Service

Customer Communication Workflows on Autopilot.
Easy.

Take the manual effort, delays, and contact centre pressure out of customer communication workflows. Get full system integration, omni-channel messaging, and self-service tools that complete the job - fast, securely, and at scale.

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Trusted by forward thinking financial services operations teams in leading organisations

Automating billing, collections, and compliance customer communications workflows shouldn’t be this hard…

You’ve built in-house custom solutions

but they’re expensive to maintain, limited in flexibility and functionality, and slow to adapt when your needs change.

You’ve moved to no-code tools to save time

but integration is still a nightmare, journeys are fragmented, and it’s hard to know what best practice even looks like.

You’ve tried to optimise contact centre costs with VOIP, BPO and CCaaS

but you're still left with long queues, human error, and operations that don’t scale.

You’ve launched a self-service portal or app

but it took ages to go live, costs a lot to maintain, and only solves a few pieces of the puzzle - leaving customers stuck in disconnected flows.

Customer Communication Workflow Outcomes

We connect directly with your back-end, engage customers through the right channels, and let them resolve issues instantly through seamless self-service.

The result?

A customer communication workflow engine that runs on autopilot - without the operational drag, integration headaches, or broken journeys.

Back-End System Integration

We handle integration for you - legacy systems, modern APIs, and everything in between -  fully managed and multi-modal. So your workflows don’t just notify customers, they trigger complete self-service interactions and sync the results straight back into your systems.

Omni-Channel Customer Communication Enabled

From SMS to email to WhatsApp, we manage digital messaging across all your key channels -  automated, strategic, and tailored by customer preference. So you reach the right people, in the right place, at the right time -and drive action, not just awareness.

Customers Empowered With Self-Service Solutions

Our instant, in-channel apps make it effortless for customers to act - no downloads, no friction - just secure, flexible functionality where they already are. So your customers get what they need, fast, and your team doesn’t need to lift a finger.

  • National Retail Bank

    "Radmedia's expertise coupled with their collaborative and innovative spirit made them the go-to experts for our most significant projects."

    Senior Division Manager

  • Large National Retailer

    "Radmedia's personalised solutions provided to our businesses has resulted in optimised client communications and improved strategic outcomes."

    Division Head

  • Financial Services Provider

    "The systems integration has been seamless, partly due to the quality and urgency provided in all assistance needed."

    Technical Manager

Frequently asked questions

Is this just another chatbot or messaging tool?

RadMedia goes far beyond chatbots and messaging. We don’t just start conversations; we drive automated resolutions right inside the message itself. Whether it’s billing, collections, or compliance - we help you close the loop without escalating to contact centre agents or requiring app downloads.

How does this integrate with our existing systems?
What happens if a customer still needs to talk to someone?
How hard is this to set up?
Is it secure and compliant with our industry standards?

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